Meet NEP’s Client Relationship Management (CRM) team, the essential link between NEP and our consortium. This article introduces CRM team members like Sam, Lisa, Toni, and Umarah, and showcases how they foster strong, lasting partnerships through site visits, support at events like HFMA and HCSA, change management projects, and user group facilitation. Their mission? To maximize client satisfaction, drive collaboration, and ensure organisations realise the full value of NEP services.