Strengthening Partnerships: The Vital Role of Client Relationship Managers
The Client Relationship Managers (CRM’s) are the bridge between NEP and our clients, ensuring strong partnerships, seamless communication, and ongoing collaboration to nurture relationships and ensure organisations are getting the best out of our services.
On Site Organisation Visits
Client Relationship Managers spend much of their time on the move, travelling nationwide to visit our consortium organisations on-site.
These visits are crucial in understanding client needs, assessing challenges, and providing tailored solutions that drive business efficiency and success. Face-to-face interactions allow for a deeper level of engagement, strengthening relationships, and building trust.
Networking Events & Conferences
In an ever-evolving market, staying ahead requires continuous learning and networking. Over the past 12 months, the CRM’s have attended HFMA, HCSA and other conferences across the UK, showcasing our leadership in Cloud ERP and the vast array of Finance and Procurement solutions to drive organisational success. These events provide opportunities to showcase our business excellence and connect with potential stakeholders.
NEP Change Management
Change Management is a structured approach to transitioning teams, and organisations from a current state to a desired future state. The project involves planning, communication, training, and support to ensure that changes are successfully implemented and adopted. Effective change management maximises engagement to help achieve strategic objectives.
Over the past 12 months, our CRM’s have taken on two significant Change Management projects to assist South Tyneside & Sunderland NHS Foundation Trust and North East Ambulance Service. These projects involved guiding teams through process changes and recommendations and providing the necessary support to transition seamlessly. Through strategic planning, clear communication, ongoing check-in meetings and recommendation reports, our CRMs have played a pivotal role in driving positive change within these organisations.
NEP User Groups
Beyond client visits and conferences, CRM’s actively participate in and support the NEP consortium to launch consortium user groups. These groups bring the NEP consortium together, encouraging knowledge-sharing, discussion of best practices, and collaborative problem-solving. By facilitating groups such as Cash Management and Collections, CRM’s create a space where our consortium colleagues feel valued and heard.
Building Rapport
The CRM’s are relationship builders. Whether it is over a short monthly meeting, a thorough bi-annual meeting to discuss the solution roadmap, or an informal networking event, CRM’s cultivate meaningful relationships to facilitate the sharing of knowledge. CRM’s are often at the helm of enhancing client satisfaction and service efficiency. Whether implementing new items from the solution portfolio, streamlining communication channels, or launching client-focused groups, their work ensures long-term success for organisations.
Conclusion
In essence, our Client Relationship Managers play a pivotal role in fostering collaboration, and driving business as usual services. From travelling to on-site visits or networking with you at conferences, they embody a high standard of work ethic and conduct while still allowing for relaxed, approachable demeanour, making every interaction count.
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